How long does setup take?
Most carriers are up and running in under an hour. Add your company info, invite your drivers, and start creating loads. No complex onboarding required.
Can I cancel anytime?
Absolutely. No long-term contracts. Cancel anytime from your billing dashboard and your subscription stops at the end of the current billing period.
What documents can I store?
Rate Confirmations, Bills of Lading, Proof of Delivery, driver licenses, medical cards, insurance documents, and any other files your operation needs.
Can I upgrade my plan later?
Yes — upgrade anytime from inside your billing dashboard. Your new plan activates immediately.
Is the AI Assistant available on all plans?
AI Assistant is available on Pro and Enterprise plans. It reads rate confirmations and extracts pickup address, delivery address, rate, and driver pay automatically — eliminating manual entry for dispatchers.
Does SyncLoad have a mobile app for drivers?
Yes — there is a dedicated SyncLoad Driver App for iOS and Android, available on all plans. Drivers can view assigned loads, update pickup and delivery status, upload BOL and proof of delivery, complete pre/post-trip DVIR inspections, log HOS status changes, and receive real-time notifications from dispatch. No paper, no text threads.
Does SyncLoad connect to ELD devices?
Yes, on Pro and Enterprise plans SyncLoad integrates with leading ELD providers including Motive (KeepTruckin) and Samsara via a secure OAuth connection. Once connected, your dashboard gets real-time vehicle locations, speed, engine on/off status, Hours of Service data, safety events, fault codes, and DVIR reports — all synced automatically. Starter plan includes manual HOS logging through the driver app.
How does Hours of Service (HOS) work?
On the Starter plan, drivers manually log their duty status through the mobile app — Off Duty, Sleeper Berth, On Duty, or Driving. On Pro and Enterprise with an ELD connected, driving status is detected automatically by the ELD provider. Dispatchers see live HOS remaining for every driver, and the system alerts you before a driver runs out of available hours.